Frequently Asked Questions.

The address of the venue is as follows:

Messegelände
Ludwig-Erhard-Anlage 1
60327 Frankfurt am Main.

Please note that for stand deliveries, please indicate the contact person and mobile phone number for any queries, exhibitor name, hall and stand number, as well as the address listed above. Please do not address your items to the Frankfurt Book Fair office address!

The Frankfurter Buchmesse team is available to answer your questions at
the regular office address and telephone numbers up to and including 3 October 2018. We can be reached at our usual e-mail addresses for the duration of the Book Fair. From 4 to 14 October 2018, you can reach us in person in Hall 4.C, Exhibitor Services or by telephone under the following number: +49 (0) 69 7575-41000.

The cloakrooms will be open from 10 October 2018 at the main entrances to the exhibition grounds and on various hall levels. Closing at 7.30 p.m. (Sunday: 6.30 p.m., afterwards the dressing rooms are still open until approx. 9 p.m.). Please observe the information signs. Fee: 2 Euro for luggage and clothing. The individual opening hours of each cloakroom and the locations of the collective cloakrooms can also be found at the information stands.

Baby care rooms are located in Hall 3.1, south side, Room 10 (opposite the Hallenmeister office).
There are also diaper changing facilities in the first-aid station in Hall 4.0 South/West, Operation and Security Center (OSC) entrance and in the Torhaus Service Center, level 3, ladies' and gents' toilet.

The exhibition lost and found office is located in the Torhaus Service-Center, level 0, reachable via telephone number: +49 (0) 69 7575-1448,
Information about lost or found objects and loss reports can also be provided at the information stands.

During the fair from Wednesday to Sunday there is free shuttle bus service within the exhibition grounds from the City entrance (Hall 1) to Hall 10 North with stops at all halls. Express bus from the City Entrance directly to Hall 10 North and back with a stop in front of the main entrances to Halls 5 and 6:

7.45 am to 8.00 pm, on Sunday until 7.00 pm. Free shuttle bus service from the Rebstock multi-storey car park to the exhibition grounds, Hall 10 entrance and Hall 3 East entrance and back (opening hours: 7.45 a.m. to 8.00 p.m., on Sundays until 9.00 p.m.).

The Book Fair is open to trade visitors only from Wednesday to Friday. Private visitors are welcome on Saturday and Sunday.

Opening hours:
Wednesday-Saturday 9.00 am – 6.30 pm
Sunday: 9.00 am – 5.30 pm

Business Ticket holders can already enter the exhibition grounds from 8.30 am.

Animals are not allowed on the exhibition grounds.

The weapons regulations regarding cosplay at Frankfurter Buchmesse require that no weapons or weapon-like objects be carried on the exhibition grounds. No definitive information on special cases can be given, since the final decision lies with the security personnel on site.

Beverage bottles and other catering are generally permitted. The final decision, however, lies with the local security personnel.

Smoking is only allowed outdoors. Exhibitors from the upper hall levels can use the balcony in front of Hall 3.1 or the designed roof garden with café in the transition between Halls 4.2 and 6.2. Exhibitors from Halls 5.1 and 6.1 can reach it via the staircase in the transition hall 5.1/ 6.1.

Please direct your report only to the police, Hall 4.0 South/West, Entrance Operation and Security Center (OSC) +49 (0) 69 7575 6555.

Set-up times: Sunday, 7 October, Monday, 8 October and Tuesday, 9 October from 7.00 am - 10.00 pm respectively

Dismantling times: Sunday, 14 October approx. 6.30 pm until Monday, 15 October at midnight (non-stop, all night).

During this time all exhibition halls are open. It is possible to leave the exhibition grounds at any time through all gates. The complete clearance and cleaning of all system stands as well as the dismantling of the company's own stands must be completed by midnight on Monday, 15 October at the latest. The seating cabinets of the system stands should be empty of all contents by the evening of the Sunday of the fair, but at the latest by the following Monday morning. From 12.00 noon they are emptied by the cleaning staff and all remaining contents are disposed of.

Parking decks P4 (in Hall 4) and P12 (near Hall 10) can only be used by exhibitors (with a season ticket) and are open from Wednesday to Saturday from 8 a.m. to 9 p.m., from the last day of the fair, Sunday, October 14, through to Monday, October 15. Please note that on the last day of the fair, Sunday 14 October 2018, between 2 p.m. and approx. 7 p.m. the exhibition grounds will be closed to all vehicles (including users of car parks P4, P12 etc.) and access to the grounds will not be possible. The public car parks Messeturm and Maritim Hotel outside the exhibition grounds are open all day. Parking spaces behind the halls are reserved for exhibitors with reduced mobility (on request from Messe Frankfurt Venue GmbH, information hotline for people with disabilities: +49 (0) 69 7575-6999, handicap@messe-frankfurt.com); visitors with reduced mobility and a pass (exceptionally limited mobility) can enter at all open gates and are allocated a parking space by the staff there.
Parking tickets are available for exhibitor parking on the exhibition grounds for the entire duration of the fair (there are no day parking tickets!) from Fraport AG, HVMPV, Park-Service Messe, 60547 Frankfurt am Main, +49 (0)69 690-74454, +49 (0) 69 690-59717, park-service@fraport.de. Fraport Service Counter at the exhibition center: Torhaus Service-Center, level 2, on October 12 and 13, 2015 from 8:00 to 18:00, on October 14, 2014 from 8:00 to 13:00, +49 (0) 69 7575-1314.

At Frankfurter Buchmesse, sales are generally only permitted to booksellers. At events in the forums, in the pavilion reading tent and on Sunday, 14 October 2018, books may also be sold to the general public, subject to fixed prices. At the Frankfurt Antiquarian Book Fair, second-hand, non-price books can be sold on all five days of the fair. Buyers must receive a receipt, card, etc. to prove to security that the books have been purchased.

Entries in the Calendar of Events are free of charge for all exhibitors at Frankfurter Buchmesse. The only requirement is registration at the My Book Fair with the e-mail address provided at the Book Fair. You can request them at servicecenter@book-fair.com. You can create as many events as you like and share them via social media, for example.

Tickets for the Book Fair can be purchased online in advance. This way you avoid queues at the entrance.

Reduced tickets and group tickets can only be purchased at the box office.

You are a trade visitor if you...
- deal professionally with the further development, production, distribution and communication of printed and electronic media and art
- are a teacher, educator, professor, student
- are publishers, authors, editors, illustrators, translators, journalists, agents
- are scientists, buyers, digitisation experts
- belong to an association

You can prove your status as a trade visitor as follows:
- a business card
- a receipt from the employer
- a website printout with author's name
- an appointment on the exhibition grounds (printout)
- a student card
- a certificate of matriculation

Accompaniment of trade visitors:
We are pleased to inform you that anyone you would like to accompany to Frankfurter Buchmesse as an industry-interested person can create a trade visitor account at My Book Fair and buy a trade visitor card there. The registration is the legitimation as a trade visitor. No further proof is necessary at the entrance.

In addition to advance sales, you can purchase your ticket at the box offices during the Book Fair on presentation of a business card or a business letter on your letterhead. A sufficient number of tickets are available at the box offices of the Book Fair.

Children on trade visitor days:
Business negotiations and discussions with trade visitors take place on trade visitor days, so in the interest of all trade visitors, we ask you to visit Frankfurter Buchmesse with children exclusively on weekends. On Saturdays and Sundays, publishers and centres offer a programme especially for children.
Should you nevertheless be able to make an appointment with your child on the trade visitor days, please note the following:
Children up to 6 years have free entry.
Children from 7 to 14 years pay a price of € 15
Please note that you can purchase these tickets at the service counters (not at the ticket offices) at all public entrances (City, Torhaus, Hall 3 East).
Accompanying persons from 15 to 18 years pay a reduced price of € 19 (trade visitor day ticket reduced at the ticket offices)
Tickets are only available at the ticket offices and not in advance.

Pupils, students, trainees, pensioners as well as Frankfurt Pass holders have the opportunity to purchase a reduced day pass for trade visitors. However, this can only be sold on site upon presentation of the respective proof.

Wheelchair users and people who need to be accompanied by a helper (German "B" marker or equivalent in the disability pass) may enter the exhibition site together with their companion free of charge on all days of the fair after 9.00 am. Disabled people without the German "B" marker or equivalent in their disability pass, but having a disability status equivalent to the German certification GdB 50 or higher can obtain a reduced-rate one-day ticket for trade visitor days. Disabled people without accompanying persons and a disability status below GdB 50 or equivalent are required to pay the normal price.

To use online ticketing for private visitors, please follow the link to the ticket shop below. Waiting times at the box offices can be avoided. Please note that only regular day and weekend tickets and family tickets can be ordered online.

To be able to use online ticketing and thus the advance booking discount as a trade visitor, you must have registered on our "My Book Fair" customer portal with your own account and your own e-mail address.
For profiles that were already used last year, you must confirm the data from the previous year. In order to guarantee that the data is up-to-date, it is necessary that you check this data, update it if necessary and then confirm it.

Procedure of ticket purchase
Online ticketing for trade visitors can only be accessed via your "My Book Fair" account. After you have logged in, you will be redirected to the "Trade Visitor Tickets and ticket codes" section on your homepage.

Ticket purchase for several persons
In order to buy tickets for other trade visitors, it must first be ensured that each of these visitors has their own e-mail address and account registered on our "My Book Fair" customer portal. If this is guaranteed, a registered user can easily order tickets for himself and others and select the additional trade visitors from a list of suggestions.

Problems when buying tickets
Difficulties when purchasing tickets often arise due to high local security settings that prevent additional windows or tabs from opening or software that requires an update. We recommend an update or a change of browser. Or contact tickets@messefrankfurt.com or +49 69 75 75-5000

Buying tickets on site
Tickets can also be purchased on site at any time, as an unlimited number of tickets are available.

For online ticketing, Frankfurter Buchmesse offers payment by credit card and PayPal. You can pay with the following credit cards:
• Visas
• Master Card
• American Express
For people who do not have a credit card, we offer the possibility to pay via PayPal online payment service. If you have a bank account with PayPal, this bank account is automatically registered for the direct debit procedure. PayPal never shares your financial information, so merchants never see your credit card or bank account numbers. For more information about Pay Pal, please follow this link: https://www.paypal.com/de/webapps/mpp/features
You can find the contact to the customer service of PayPal behind this link: https://www.paypal.com/de/webapps/helpcenter/helphub/home/

Trade visitor codes must be exchanged for personalised admission tickets. On our website you will find further information on how to do this via your own "My Book Fair" account.

We are happy to inform you that ticket codes can be redeemed in two different ways:
Firstly, you can create your own account on our "My Book Fair" customer portal as a trade visitor and use it to exchange your code for a personalised ticket. This can then be called up online and printed out at any time.
To register, please follow the link below and then click on "Exhibitors or Trade Visitors" under "Register".
Please note, however, that each person who wishes to redeem a Code must have their own account.
https://services.book-fair.com/register

Ticket codes can also be exchanged for personalised tickets at the exchange terminals on the exhibition grounds.

Private visitor codes must be exchanged for personalised admission tickets. On our ticketing website you will find further information on how to do this.
https://visitortickets.messefrankfurt.com/ticket/en/tickettype_select.h…

Tickets can also be purchased on site at any time, as an unlimited number of tickets are available.

Rebstock multi-storey car park, Am Römerhof, with direct access from the Frankfurt West motorway exit and free shuttle bus connection to the Hall 10 entrance and Hall 3 East entrance. From the city centre via Theodor-Heuss-Allee to the Katharinenkreisel (formerly Opel-Rondell). Day ticket: 11 Euro. The car park ticket office is open daily until about 8 p.m., the automatic pay stations are accessible around the clock.

Wheelchair users and persons who need an accompanying person (feature B on the disability pass) can come to the exhibition centre free of charge on all days of the fair from 9.00 a.m. onwards.

Disabled persons without the "B" mark on the disability pass with a degree of disability of at least 50% receive a reduced day ticket, a reduced season ticket and a reduced day ticket on visitor days. Handicapped unaccompanied persons with a degree of disability below 50% pay the normal entrance fees.

The trade fair police and the security service are responsible for the entry controls and thus also for the weapons controls of the cosplayers. Their instructions must be followed. Due to the general security situation, Frankfurter Buchmesse as organiser has a special duty of care towards all participants of this major event. Nevertheless, unlike other major events, there is no general ban on cosplay weapons at Frankfurter Buchmesse. However, these restrictions apply:

Entrances: Cosplayers can use almost all entrances (City, Torhaus (S-Bahn), CMF (revolving door), Hall 10 South (shuttle buses from Rebstock car park stop here)). At the entrances mentioned there are special cloakrooms for cosplayers, where unauthorized weapons are kept (see below).

Prohibition of all apparent weapons: These are objects that look deceptively similar to real weapons, especially functional firearms, e.g. softair weapons, dummies of all kinds, etc. These weapons must always be handed in at the entrances.

All cosplay weapons must be labelled: All licensed cosplay weapons receive an eye-catching sticker at the entrances from the staff, which must also be visible to trade fair visitors and security forces from a distance. This sticker may not be removed on the exhibition grounds.

Purchase of Cosplay weapons in the CosplayCorner: The labelling requirement also applies to newly acquired Cosplay weapons at the merchandise stands in Hall 1.1. If a weapon is sold by a dealer, the dealer informs the security service for the purpose of marking the weapon. If it is an apparent weapon, the buyer will be escorted by the security service to the City Cloakroom, where he must hand in the weapon at the cloakroom. The buyer will then have access to the exhibition grounds again.

Considering the general security situation, we ask for your understanding of these regulations. In addition to sorting out real weapons, it is also a matter of preventing a panic among visitors due to misunderstandings when carrying cosplay weapons.

The stages may only be reserved by registered exhibitors of Frankfurter Buchmesse.

There are no deadlines for booking slots. The available slots are allocated on a first-come, first-serve basis.

No. If you are interested in a stage event as an author, please contact your publisher, who must make the booking.

You will receive confirmation of your reservation by e-mail immediately during the process of making your reservation. The final
confirmation of your order occurs shortly after complying with our contractual conditions, but at the latest, four weeks after the reservation.

It is possible to move a booked slot at any time – as long as there is still an open slot on the booked stage at the desired time.

Transferring a booked event to another stage is possible at any time – as long as slots are still available on the desired stage. Please note
that the Agora stages have different prices on weekends.

To cancel your reservation, please contact servicecenter@book-fair.com. In the event of a written cancellation before 24 July, 2018 cancellation fees of 20 per cent will be charged. From 24 July, 2018, the cancellation fee is 100 per cent of the event price.

Due to the high demand for slots on general public days (Saturday - Sunday) it is generally only possible to book 30-minute-slots.

• 30-minute-slot: 650.– euros Weekend event – YOGI TEA® Lesezelt (Reading Marquee) / Event Truck: 860.– euros
• 60-minute-slot: 860.– euros Weekend event - Event Truck: 1,200.– euros*

You will receive an invoice before the start of Frankfurter Buchmesse.

• Your entry in the reservation tool is considered a binding order. However, it does not yet represent the conclusion of a contract. Frankfurter Buchmesse reserves the right to reject events that do not fit into the concept of the programme or if there appears to be a reason to believe that the event could jeopardise the smooth running of Frankfurter Buchmesse or security, without this falling under Frankfurter Buchmesse’s sphere of responsibility or organisation.
• Once your reservation is successfully reviewed, you will receive a written or electronic order confirmation (PDF) from us, which re- presents the completion of the contract. If your event is rejected, you will be notified that we cannot accept your event. / In order to ensure an attractive programme on the stages, in the event of a conflict in allocating the slots, in exceptional cases, we will ask you to postpone your booking or move it to a more suitable stage.
• For the entire legal relationship between organiser and exhibitor, the law of the Federal Republic of Germany shall apply exclusi- vely, excluding the UN Convention on Contracts for the International Sale of Goods. The place of performance and jurisdiction for both parties is Frankfurt am Main.

Stage equipment includes: four chairs, two tables and one lectern. To order additional furniture please contact
fairconstruction@messefrankfurt.com. If needed, two additional chairs can be placed on the stage. Please inform us if you would
like to make any further changes to the equipment so that we can prepare:
servicecenter@book-fair.com.

The technical equipment usually includes a sound system with mixing console and max. four wireless microphones, as well as a PC
and screen or monitor. A technician is on site for the entire duration of the fair.

We must receive the details for the event by 24 August 2018 at the latest. You will receive a form to request these details per e-mail in July

A technician is on site at all times and is happy to assist you. Should you require equipment not included in the existing stock, please let us know when you receive the form requesting these details (starting mid-July) and order them directly at our technical company AVMS GmbH: avms-germany.de.

A technician is on site at the stages at all times. Therefore, there is no need to bring your own technician. Should you nevertheless wish to do so, please let us know, so that we can clarify the details (use of existing technical equipment, etc.).

Headsets are not included in the equipment and must be ordered separately if desired. To do so, please contact our technical company AVMS GmbH: www.avms-germany.de. (exception: “Weltempfang” stage).

Yes. Tickets are required for speakers, authors, moderators, etc. These must be provided by the company hosting the event. Tickets can be ordered starting in June 2018 using the online exhibitor ticketing portal.

There is an info counter at every stage with a host or hostess who will welcome your guests, answer questions, help out with setting up/clearing the stage, and pay attention to timing.

Please go to the stage with all participants 15 minutes before the event and talk to someone from our team.

Please remember: The time slot that you have booked includes time for setting up and clearing the stage. Please help us ensure that everything runs smoothly by sticking to your scheduled times! Our hosts and hostesses will help.

The stages do not have a cloakroom, backstage, changing room or similar.

From Wednesday to Friday, the fair is reserved exclusively for trade visitors. Trade visitors can enter the fair starting at 8.45 am.

If you need a moderator, we can help you through one of our partners. Please get in touch: servicecenter@book-fair.com.

There is no space for an interpreter’s booth on the stages. If you need simultaneous interpretation at your event, you should book a mobile interpreter’s booth. Please get in touch with our partner AVMS GmbH: avms-germany.de.
If you also need an interpreter, we recommend the company BBK Gesellschaft für moderne Sprachen mbH:
bbklanguages.com.

Please use the Frankfurter Buchmesse Calendar of Events to advertise your event. It is available from August. As an exhibitor, you
can enter events for free.

You are permitted to sell books at the suggested retail price during the event. Please remember to bring the books to the event on-time. To make sales, you will need a portable cash box/pouch with sufficient change and a (stamped) receipt book.

Unfortunately, there is no place to store books at the stages. You are responsible for finding a place to store your books. Please contact
Messe Frankfurt for details.

No. The Business Ticket also includes a normal ticket for entry to Frankfurter Buchmesse. The 1-day and 6-day Business Tickets include 1-day and 5-day trade visitor tickets respectively. For access to the Fair and to use the public transport in the RMV area, please always carry your ticket with you.

No. Please print your ticket and bring it with you to Frankfurt. To gain entry to the exhibition site, you must be able to show a printed version of your ticket.

No. The Business Ticket is issued personally and is non-transferable. The ticketholder’s name is printed on it.

An individual ticket is available for the Frankfurt Rights Meeting. Entry to this conference is also included in the 6-day Business Ticket. For the Business Club Conference "THE MARKETS" you have to purchase a 1-day or a 6-day Business Ticket

Yes, you can still purchase a Business Ticket at one of the entrance gates.

Sorry, it is not possible to swap tickets in this way. If you have any other questions, please write us an e-mail to: businessclub@book-fair.com.

Yes. For specific meetings, Business Ticket holders may bring up to three people without Business Tickets into the lounge and meeting areas of the Business Club. Needless to say, these guests are not entitled to participate in the Business Club programme. For this reason, tickets will be controlled for entry to the closed events. Additionally you can invite up to 3 guests to the daily Happy Hour from 6 pm.

A large number of seating and retreat options are available in the lounge areas of the Business Club. Here you will have access to Wi-Fi free of charge. You will also have the opportunity to recharge any devices you bring with you

Yes. Water, tea and coffee are available free of charge throughout the day and a lunch buffet is provided daily. In addition to this, we offer you a Business Breakfast from Wednesday to Friday and wine and snacks each evening during the Happy Hour.

The Exhibitors Catalogue is a printed product of Frankfurter Buchmesse, which we issue shortly before the beginning of the Fair. You will be given a copy at the central reception and registration counter of the Business Club (Hall 4.0, Foyer). This is also where Business Ticket holders receive their name badges, as well as the details of the Business Club programme as a printed brochure.

Yes. In the entrance area to the Business Club you will find a secure cloakroom, which you can use free of charge.

Free parking is available on Rebstockgelände for journalists arriving by car. Messe Parkhaus Rebstock, Am Römerhof, has direct access from the Frankfurt West motorway exit (please enter in the navigation system "Zum Messeparkhaus Rebstock") and from Wednesday to Sunday a free shuttle bus connection to the entrance in Hall 3.

Accreditation will be granted via our My Book Fair customer portal from 1 July.

Journalists can get accreditation at the following entrances -

Entrance Torhaus
Entrance City
Entrance Hall 3 East
Entrance Galleria
Entrance 10 South
Press desk in the Congress Center (CMF)

during opening hours by providing proof of your journalistic activities and obtain your free press ticket, which serves as an admission ticket to Frankfurter Buchmesse. Press tickets entitle the holder to free admission on all days of the fair and do not include public transport.

Book slots of 30 or 60 minutes in an interpreter's booth in the press centre for your interviews.

5,- € per 30 min.

The capacity of the cabin is suitable for 2 persons, but not for interviews with several people or a TV crew.
On Saturday and Sunday there will be a larger room for interviews instead of the interpreter's booth.

Journalists who have booked a cabin can bring in the interviewee. Please bring your interview partner to the escalator CRM level 2, which leads up to level 3 (press centre) and tell our staff there at the entrance that you have booked a cabin.

For registration please mail to interviews@book-fair.com.

There is no official age limit, but the programme is aimed at young professionals. Most Frankfurt Fellows are between 30 and 40 years old when they take part in the programme.

The letters of recommendation should be written by international publishers, editors, foreign rights directors/managers or literary agents with whom the applicant has worked. Recommendation letters written by authors cannot be considered. The internationals letters of recommendation should not originate in your own country.

Publishers, editors, rights and licensing professionals, agents and product managers (print and digital) can apply for the Frankfurt Fellowship.

Travel expenses and accommodation while staying in Germany are covered by the Frankfurter Buchmesse. This also goes for part of the food expenses. Participants are responsible for covering their travel costs to Frankfurt and back.

From the 8 October to 13 October, there will only be evening engagements within the Fellowship programme. During the day, the Frankfurt Fellows can arrange their own appointments.

Frankfurt Fellows who need a visa will receive an invitation letter from the Frankfurter Buchmesse after being selected for the programme.

• CV
• Cover letter
• Description of the translation project (approx. one page)
• Short sample translation together with the relevant original text (maximum 5 pages)
• If applicable, extract from an already published literary translation from French, together with the relevant original text. Translations from languages other than French cannot be taken into consideration.
• The selected title should either be published during the current year or be a rediscovery

Please send your application by 31 August to Nina Garde

• Upper age limit: 30 years old (in exceptional cases: 35)
• University degree (e.g. literary translation course at Düsseldorf University or similar) and/or a literary translation already published
• Availability for the entire duration of the programme (April to June)
   
• Financing; contract of participation 
  Participants receive a grant to cover their travel costs, meals and accommodation. To qualify for the grant, they must sign a contract of participation and a learning agreement, and they must fulfil the obligations contained in these agreements.
• Insurance
  All participants must be adequately insured.
• Certificates 
  Participants receive a certificate confirming their period of residence.