Frequently Asked Visitor Questions

You can register directly on event.buchmesse.de by clicking ‘Register now’. 

Here’s how: 

• Go to event.buchmesse.de and click ‘Register now’ in the top right-hand corner. Fill in the form and complete the registration. 
• You will receive an email with an activation link. Click on it. 
• You can then sign in and use all visitor features. 

Important to know: 

• Visitors can register and use the platform for free. 
• Your account is active as soon as you click on the activation link.   

Did you have a user account in 2024 or 2025? Simply register again. The system will recognise your email address, reactivate your account and restore your profile picture and description. 

If you encounter these issues:

• You didn’t receive an activation email: Please check your spam folder and wait a short while. If you still haven’t received anything, contact support. 

You typed your email address incorrectly: Simply register again using the correct email address. 

If you have a user account from 2024 or 2025, you can reactivate it for 2026. 

Here’s how: 

• Go to event.buchmesse.de and click on ‘Register now’ in the top right-hand corner. 
• Enter your email address. If an account exists under the address, you can select it now. 
• Complete the registration. 
• You can then sign in. 

 When you sign in, you can: 

• Set favourites (exhibitors, products, speakers). 
• Save events to your calendar. 
• Get in touch with other users via chat (if enabled by both parties). 
• Appear in the official directory of participants (if your profile is set to visible).

Important to know: 

• You need to sign in to save favourites and use the chat function. You can view and browse the platform’s content without logging in. 

If you interact with exhibitor content, the relevant exhibitors will be able to see your profile if it is set to visible.   

Once you have registered, you can sign in to event.buchmesse.de by clicking “Sign in”.

If you encounter the following issues:

• You typed your email address incorrectly: Simply register again using the correct email address. 
• You already have a profile from 2024/2025: You can reactivate your account using the registration form. The system recognises existing profiles by email address.

You can change your password in your browser via “Settings”, or reset it using the “Forgot password” option on the  sign in page. 

Here’s how:

• Change password (logged in) 
  • Open the platform in your browser and sign in. 
  • Go to “Settings”. 
  • Select “Change password” and follow the instructions. 
• Reset password (locked out) 
  • Open the sign in page. 
  • Click “Forgot password”. 
  • Enter your email address and submit the request. 
  • Open the email and click the link. 

If you run into problems: 

• Check your spam/junk folder. 
• If you still haven’t received an email: Contact support

At present, you can only change your email address via support. Alternatively, you can create a new account. 

Here’s how:

• Via support 
  • Contact support. 
  • Provide your previously registered email address and your new one. 
  • Support will get back to you with the next steps. 
• Create a new account 
  • Register using your new email address. 
  • Note: Content, favourites and chat histories cannot be transferred to the new account. 

 Important to know: 

 When you create a new account, you will have two separate accounts (old and new).

The entire platform, including all features and content, is available on your browser. The app is the mobile version for on the go: it focuses on the directories (exhibitors, events, products, speakers) and interaction (favourites, chat). 

What you can do in the app:

• Use directories: search for and filter exhibitors, events, products and speakers 
• Interact: save favourites, add events to your calendar and chat with exhibitor team members (provided chat is enabled on both sides) 
• Edit profile: customise your profile content 

Important to know:

• You can use the app without logging in, but you won’t be able to save favourites or chat. 

Once you’ve logged in, you can add exhibitors, products and people to your favourites using the star icon. You can save events in the Calendar of Events by clicking “+ My Calendar”. 

 Here’s how: 

• Sign in.
• Set favourites: Tap/click on the star next to exhibitors, products or people. 
• Save events: Open the Calendar of Events and click on “+ My Calendar”. 
• You can find saved content in the “Favourites” section or in your personal calendar. 
• You can remove favourites at any time (deactivate the star / remove from “My Calendar”). 

Important to know: 

• Favourites generate leads for the respective exhibitor. 
• Exhibitors can contact you and, for example, send you additional information, if your profile is set to visible. 
• Exhibitors can see the following: email, name, company, job title, country, preferred language.
• There is no export function for favourites.

You can synchronise your personal calendar with your Google Calendar or Microsoft Calendar using the “Sync” button. Appointments are transferred from the platform to your calendar – including any subsequent changes.

Here’s how:

• Open “My Schedule on the platform.
• Click on “Sync to calendar”. 
• Select Google or Microsoft as the calendar type.
• Follow the steps displayed. 
• Your appointments will then automatically appear in your external calendar. 

Important to know: 

• Changes made on the platform are transferred to your Google/Microsoft calendar. However, changes made in your external calendar are not synchronised with the platform. 
• Depending on the provider, it may take a while for changes to become visible.

If you encounter these issues: 

• Synchronisation is blocked due to your company’s policies (common with Microsoft/corporate accounts): 
  • Contact your internal IT department or administrator. 
• Synchronisation does not initiate or events do not appear: 
  • Check that you are logged in, refresh the page (or restart the app) and try again. 

Disable and re-enable sync.

Use filters to narrow your search and the search function for specific terms. Filters are generally more precise than a free-text search. 

 Here’s how: 

• Open a directory (e.g. Exhibitors, Products, Speakers) or the Calendar of Events . 
• Use the filters to narrow down content by category. 
• Use the search function to look for a specific term. 

Important to know: 

• In the Calendar of Events, you can also filter by date. 
• There is currently no option to filter by time. 

If you don’t get any (relevant) results: 

• Results depend on the information provided. It may be the case that an event fits the theme but has been assigned to a different category by the organiser. 
• Try a different spelling or use the filters instead of the search function. 
• Save interesting events (using a visitor account) so that you can find them all together in your personal calendar.

The hall plan helps you find stands quickly. You can open it directly via the stand number linked in exhibitor profiles and events – or by using the search function in the hall plan. 

The hall plan will be available starting from 4 August 2026. We will update this section of the FAQs at a later date.

You can chat with anyone whose profile is visible and who has enabled the messaging feature. 

Here’s how: 

• Log in (you’ll need a registered visitor account with a profile). 
• Open the person’s profile (e.g. via the directory or a shared link). 
• Click on the message icon and write your message. 
• You can find existing message threads under “Messages” in the menu. 

Important to know: 

• Messaging is optional: anyone can disable the messaging feature in their settings. 
• You need to be logged in to chat. 
• There is a limit of 30 message requests per day. 
• Please observe the netiquette set out in the Terms of Use.

We handle your data responsibly. You can find further details in the Privacy Policy. 

What you can do on the platform: 

• View data: Under Settings/My Data, you can view the data stored in your profile. 
• Stay in control: You can, for example, adjust options, provided these are available in the settings. 
• Disable chat: You decide for yourself whether others can contact you via chat. 

Important to know (leads): 

• When you interact with exhibitor content (e.g. favourites, chat, event participation), a lead may be generated. 
• The relevant exhibitor will then receive your details (email, name, company, job title, country, preferred language) so that they can get in touch with you if your account is set to visible.

Legal information: 

• You can find full details on data processing in the privacy policy. (The Privacy policy of Frankfurter Buchmesse). 

You can delete your user account yourself at any time via your browser.

Here’s how: 

• Log in (in your browser). 
• Click on “Profile” in the top right-hand corner. 
• Open “Settings”. 
• Select the “My Data” tab. 
• Under “Delete account”, click on “Delete my account globally”. 
• Confirm the deletion process. 

Important to know: 

• When you delete your account, your personal data will be permanently removed. 
• If you wish to back up your data beforehand, use the “Export data” option in the same section (download as .xlsx).